eCommerce in India is said to grow US $100 billion by 2020 – What share of this pie will you own by then?
Customized Omnichannel Operations
Retail has been redefined with the advent of omnichannel fulfilment. With our domain expertise, rich technology background and experience of delivering results for enterprise clients, we help your brand stay on top of the retailing game.
Order Management & Store Fulfillment
Seamless shopping experience is what drives customer retention & loyalty. With our omni-channel order management, you can allow customers to order online & pick from store, offer faster delivery by shipping from nearest store, or order from instore & have it delivered home – all this backed by realtime data analytics.
In an omnichannel retail environment, a brand needs to address customer grievance & product returns as efficiently as its delivery. Our operational expertise will help you define and effortlessly setup omnichannel returns management process to ensure your customer’s shopping experience is amazing & internal reconciliation is a matter of minutes.
With a dedicated customer service team (chat, email, phone & social media), your customers’ will experience highest quality of support service & assisted commerce. Our omnichannel customer support capabilities are backed by realtime analytics & monitoring.
Analytics & Business Planning
Retailing has shifted from guessing preferences to predicting purchase intent all because of businessoriented omnichannel analytics – instore as well as online. Gain deeper customer insights, engage in contextual interactions, deliver a unified experience across all channels, and create the ultimate omnichannel business plan.
Accounting & Reconciliation
When the online & offline retail worlds merge, brands often lose on precious resources due to A&R complexities. Our rich experience in consulting US based omnichannel businesses and setting up omnichannel for Indian markets has helped developed accounting & reconciliation capabilities that take care of your headaches with complete automation.
Omnichannel retailing begins by stitching together multiple business processes & systems; be it offline legacy systems for POS & ERP or cloudbased apps for CRM & LMS. Our omni-channel system integration capabilities, backed by our tech expertise, ensure all systems speak
the same language – great customer experience.
Engaged employees drive the entire omnichannel experience for any brand. Our omnichannel experts help train your employees in creating a consistently amazing experience for your customers, across online & offline touchpoints.